Data deletion instructions

Submit a request

Message the E-Khannam Facebook Page from the same Facebook profile used for your enquiry and write “Data deletion request”. Alternatively, use the business privacy email once published below. Include your name, approximate conversation date and whether you want all associated CRM records or specific information removed. Do not include your password.

Privacy contact — BK Mongolia / E-Khannam: [CONTACT EMAIL TO BE PROVIDED BY THE BUSINESS]. This placeholder is not an active email address. Until it is replaced, contact the E-Khannam Facebook Page from your existing conversation and ask for the privacy administrator. Do not send passwords, access tokens or unnecessary identity documents.

Identity verification

The administrator checks the originating Page conversation and linked CRM record. If you cannot access that profile, contact the business to agree on a proportionate alternative verification method. We will not disclose another customer’s records or delete them based only on an unverified name.

What the request covers

Associated contact details, preferences, notes, interactions, appointments, Messenger mappings and stored message text, AI proposals and drafts, source snapshots containing your information, delivery records and related audit data are included in the review. An administrator assesses records that must be retained for an applicable obligation, explains any exception and limits retained data where possible.

Processing and confirmation

Deletion is handled manually by an authorized administrator; this page does not automatically delete records. After verification, the administrator identifies linked records, reviews dependencies and removes or anonymizes applicable data through controlled database administration, then confirms the outcome and any remaining records. Request an update through the same contact channel. A fixed response deadline is not promised here.

Backups and external copies

Copies in backups may remain until those backups expire under the provider’s configured retention. Deleting CRM data does not remove messages from your own Messenger history or independently held Meta records. Use Meta’s controls for those copies. Provider-held AI records are subject to the provider’s retention and deletion processes.